We will carry out telephone interviews to determine the exact nature of the telepsychiatry experience from service users point of view.  Patients who will take part in the interview have been participating in interactive television (IATV) consultation.  They have completed the Guy's Communication Questionnaire (GCQ) after each consultation and this study wants to ask those same questions verbally, hoping to obtain richer qualitative data.  The Pilot study at the Grove Medical Centre (Deptford, south each London) showed high levels of user acceptance (McLaren et al 1999).  The 6 month follow up supported these findings (McLaren etal 2001, in print) although the responses varied and some service users showed negative responses.  The completion of the GCQ left much to be desired though.  Patients did not always complete the questionnaire or left some questions unanswered or did not explain their reasons in enough detail.  One cannot therefore assume to know how the IATV experience really was and therefore the questions need to be asked again in an attempt to establish a more truthful picture.  This time the patients will be asked to complete the GCQ verbally - hoping that the responses will be more detailed in this way.